1. What is covered
Bayview installs and seals new windows and doors within the existing opening. Our work focuses on the unit itself and the immediate preparation required to make it perform as intended.
- Removal of the existing unit in a careful, professional way.
- Installation, levelling, insulation, and sealing of the new unit.
- Work is done to industry standards and manufacturer instructions so warranties remain valid.
- Minor, visible issues that are directly related to the installation, when they can be corrected without additional structural work.
2. What is not covered
Some issues are hidden, old, or outside the scope of a replacement. These are not included in a standard installation because they require specialised repair or additional materials and labour.
- Pre-existing structural problems, such as compromised framing, rot, or inadequate support.
- Cosmetic cracking in plaster, drywall, stucco, siding or paint that can occur when removing older units.
- Major repairs to framing, sheathing, or wall structures that do not meet past or current building standards.
- Work on electrical, plumbing, or alarm systems unless specifically quoted and approved.
3. Preventive measures
Taking a few simple steps before installation reduces the chance of surprises and helps the job move more quickly.
The homeowner:
- Tell us about any known water damage, drafts, or movement around existing windows.
- Remove curtains, blinds, and nearby fragile items.
- Clear exterior access, trim plants, and move planters out of the way.
- Consider a pre-install inspection for very old or historically altered homes.
4. Protecting the company and protecting you
Fairness and clarity protect both parties. We document conditions, pause for approval when needed, and only proceed with your written consent for extra work.
If hidden issues are found, we will pause work, provide photos and a separate written quote, and only continue once you approve the scope and cost.
Short checklist for homeowners before install: remove window coverings, move furniture, trim exterior plants, and tell us about any known damage.
5. Protecting your property
during installation
At Bayview, our installers take every precaution to protect your home while removing old windows or doors and installing new units. We use drop cloths, padding, and careful handling to minimise the risk of damage.
However, even with the greatest care, some issues can occur because of the home’s existing conditions:
Hardwood floors and flooring: Loose nails, uneven subfloors, or brittle boards may result in scratches or dents during installation. While we protect the area, some minor impacts can be unavoidable.
Walls and paint: Older paint may crack or chip around window or door openings, and drywall seams may shift slightly when units are removed or replaced.
Paintlines: Installing new trim or casings can reveal existing paintlines that are uneven, faded, or mismatched. Our installers can finish trim neatly, but we do not repaint or touch up surrounding walls unless specifically quoted.
Why this matters: These situations are rarely due to installer error—they are a natural consequence of working with existing materials that have aged, shifted, or were installed differently than current building standards.
How we protect you:
- Use protective coverings on floors and furniture.
- Work carefully around delicate finishes.
- Communicate immediately if we notice any condition that may require attention beyond the installation scope.
- Provide guidance for next steps if cosmetic repairs or repainting are desired.
By understanding these possibilities in advance, you can plan and prepare your home to reduce surprises, and you’ll know what falls within Bayview’s scope versus what may require a separate repair or finishing service.
6. Handling discrepancies:
A step‑by‑step guide
When unexpected issues or "discrepancies" come up during the installation—such as hidden structural damage, rotting framing, or cosmetic cracks—Bayview follows a clear, fair process that protects both parties.
a) What the Installer Does
Pause Work: As soon as our installation team uncovers a condition that falls outside the original scope (for example, a rotted sill or structural weakness), work is temporarily stopped.
Document the Issue: The team photographs and documents the problem thoroughly. This ensures there is a clear record of what was found, where, and how severe it is.
Report to the Client: We explain the condition to you (the homeowner), walking you through what the issue is, why it matters, and what potential risks or costs are involved.
Prepare a Separate Quote: If the problem requires remediation—such as repair of framing, drywall, or other hidden damage—Bayview provides a detailed, written estimate for that additional work.
Resume Work Only With Approval: We only continue with the remediation or installation once you (the client) give written approval of the additional scope and cost.
b) What the Client (Homeowner) Does
Review the Documentation: When our team stops work due to a discrepancy, you will receive the documentation (photos + description) so you can clearly understand the condition.
Consider the Options: You evaluate the separate quote we’ve provided for the extra work. You may choose to:
Approve the additional work (in which case Bayview proceeds), or Decline or defer the work (in which case we might install the window in a more limited or temporary way, or plan for follow‑up work).
Provide Written Approval: To move forward with the corrective work or to resume full installation, you must agree in writing to the revised scope and cost. This ensures everyone is aligned.
Participate in the Final Walkthrough: Once the work is completed, we do a joint inspection of the installation and any remediation, so you can confirm that everything was done to your satisfaction.
This approach ensures you remain informed and in control, while our team can address unexpected issues professionally without compromising quality or safety.
7. Conclusion
Window and door replacement is a high-value upgrade. Most projects go smoothly, and when surprises arise, we handle them transparently and professionally. With simple preparation and clear communication, your installation will be efficient and reliable.
