Have questions regarding our replacement windows or custom doors? Here are some of the more common questions being asked by our customers.
Key Takeaways
Find answers to common questions about replacement windows and doors in Ottawa, including product origins, consultations and quotes, energy efficiency, quality, installation, warranties, and financing. Bayview Windows’ FAQs help homeowners understand their options and prepare for their next window or door project.
General
Which communities outside Ottawa do you serve?
We serve homeowners throughout the Greater Ottawa Area and surrounding Ontario communities, including Manotick, Richmond, Kanata, Stittsville, Barrhaven, Bells Corners, Carleton Place and Almonte. With over 30 years of local experience, our teams work across the 613 region. Our services are limited to residential properties in Ontario; we do not serve Quebec.
Can I change the style of my window without changing the opening?
Often, a different window type can fit within the existing opening. Your options depend on the opening’s dimensions, ventilation needs, appearance, and applicable safety requirements. Discuss how you want the window to look and operate before selecting a replacement.
Should I replace all my windows at once?
You can replace all your windows together or divide the work into stages. Start with windows that leak, are damaged, or make rooms uncomfortable. Replacing several windows together can simplify scheduling and maintain a consistent appearance, while a phased approach spreads out the investment.
How do I know whether my windows need replacing or repairing?
Drafts, difficulty opening or closing, damaged frames, and persistent moisture between the glass panes are reasons to have your windows assessed. Some problems can be resolved by replacing hardware, weatherstripping, or a sealed glass unit. Others may make complete replacement the more practical choice.
Where do your products come from?
We pride our selves on providing top-rated products from Canada.
Our North Star products are manufactured just outside Toronto, Ontario. Since 1985 North Star has been an industry leader in the manufacture of attractive and energy-efficient vinyl windows and patio doors.
Our Del products are manufactured in Hamilton, Ontario.
Our Dimension door products are manufactured in Boisbriand, Quebec
Consultation & Quotes
Are interior trim, exterior capping, and caulking included in the price?
Standard interior trim, caulking and sealing are included in our installation price. Custom trim styles and upgraded materials cost extra and are clearly itemised in your quote. Painting or staining is the homeowner’s responsibility. Your consultant will confirm the exterior capping and finishing included for your specific project.
Is your consultation free, and is there any obligation to purchase?
Yes. Our in-home consultation and detailed quote are completely free, with no obligation to purchase. Our consultants provide expert advice, answer your questions and help you explore options that suit your home and budget, so you can make an informed decision at your own pace.
What should be included in my replacement window or door quote?
A clear quote should describe the products, installation method, finishing work, warranty coverage, payment terms, and applicable taxes. It should also explain what is excluded and how unexpected work, such as repairing concealed damage, would be handled.
How can I compare window and door quotes fairly?
Compare product sizes, glass packages, energy ratings, hardware, installation methods, interior trim, exterior finishing, disposal, and warranty coverage. Ask each company to identify exclusions and potential additional charges. Similar-looking products can have different features and installation requirements.
How much does it cost to replace windows or doors in Ottawa?
The cost depends on the size and number of openings, product style, glass options, finishes, and installation requirements. Changes to the opening or repairs to existing framing can also affect the price. An assessment of your home helps establish an accurate quote for your project.
How long does a consult take?
Typically a consult will take about a half hour, it really depends on what you are looking for and the number of windows you are looking for.
When will I get my quote?
We will usually provide you with a quote at the time of your consultation. However, it depends on your requirements. In some cases, our window consultant may need to return to the shop to talk to our installers. Typically you will receive your quote within 48hrs.
How long does it take to order new windows?
Window orders are usually submitted within 1-2 days after an approved order has been placed by a customer. All orders are placed in a queue that is prioritized by date and time received. Delivery of the windows for installation at your home depends on the seasonal or promotional demand. In winter it might take 2-3 weeks, in summer it could take as long as 6-8 weeks.
Can I get a quote over the phone?
Generally speaking, if you are requesting a quote for the replacement of existing windows and doors, it is a very good idea for one of our consultants to visit your home. That way we can ensure a perfect fit by taking measurements that take into consideration items like capping, brickmould, jamb widths and window styles.
Contractors requiring windows for new homes can call or fax spec information for pricing.
Where can I see your products?
Come visit the Bayview Windows showroom at 6270 Perth Street in Richmond (Ottawa). Our business hours are weekdays: 8:00am to 4:00pm. We're closed on weekends. If you can't visit us during regular hours, we'd be happy to open up just for you. Evening & weekend appointments are available upon request. Call us for an appointment: 613-838-2211.
I want to ask a question about a window and door, but I don't know what the parts are. Do you have any reference materials?
No problem, we've got plenty of reference materials to put you on the same page as us.
Will I lose glass area when my windows are replaced?
Possibly. The amount of visible glass depends on the new frame design and installation method. An insert replacement can reduce glass area because the new window fits inside the existing frame. Ask how your replacement will affect daylight and sightlines before choosing your windows.
Are fibreglass sliding patio doors more efficient than vinyl?
Fiberglass sliding doors generally offer better energy efficiency than vinyl doors. This is because fiberglass has a higher insulation value, preventing more heat transfer in extreme weather. While vinyl doors also provide decent insulation, fiberglass tends to outperform in terms of thermal performance and durability. However, vinyl doors are more affordable and require less maintenance, making them a great choice for budget-conscious buyers. Both options can be energy-efficient, but fiberglass is usually preferred for colder climates due to its superior insulating properties.
Are some window types more energy efficient than others?
Yes, picture windows are the most energy efficient windows you can buy. However, the efficiency gap between a window type is narrowing as window manufacturers continue to improve materials and manufacturing processes.
Are triple pane windows better than double pane windows?
Generally speaking, yes triple pane windows are more energy efficient. But there are other factors that should be considered such as glass thickness, the spacing between the panes, the spacers, the gas between the glass...
Window condensation occurs when the surface temperature of the window frame, glass or sash is lower than that of the humidity that touches it. The moisture vapour in the air changes into liquid water on contact with these cold surfaces. With extreme temperature differentials, condensation can build up and freeze (at about -15C to -20C in most houses). Even energy-efficient windows occasionally have condensation (to a lesser degree) on the exterior glass surface during periods of extreme cold.
What's the ideal in-home temperature and humidity level for the Ottawa area?
Home interior temperature and relative humidity is often a matter of personal preference, however, exceeding recommended levels can lead to health issues in your home.
During the winter months in Ontario, as a general rule, it is recommended the relative humidity level be maintained between 25% to 40% along with in-home temperatures between 18°C to 24°C.
How do I choose between steel and fibreglass entrance doors?
onsider appearance, maintenance, weather exposure, budget, and the performance of the complete door system. Compare the frame, glass, weatherstripping, hardware, and warranty alongside the door material. The best choice should suit your home and how you use the entrance.
Can replacement windows help reduce outside noise?
The right glass package and a well-sealed installation can help reduce outside noise. Results depend on the type of noise, window construction, and other sound paths through the home. Mention traffic or neighbourhood noise during your consultation so suitable options can be considered.
What’s the difference between builder grade windows and premium windows?
Builder grade windows look great, they are clean, clear and bright. But fast forward 5-10 years, and you may begin to see a different story.
We use foam insulation. Not only is foam a great insulator, but it expands into cracks and is not as prone to retaining moisture
Window & Door Installation
Do you install windows and doors during the winter?
Yes. We install windows and doors year-round, including during Ottawa’s winter months. Our experienced crews use cold-weather sealants and work carefully to minimise heat loss and disruption. Extreme cold or snowstorms may require rescheduling to protect installation quality and safety. Winter installations receive the same lifetime labour warranty as installations in any other season.
Who installs my windows and doors, Bayview employees or subcontractors?
We use a combination of Bayview employees and carefully selected independent installation partners (subcontractors). Every crew is vetted by our Operations Manager and must meet our standards for workmanship, equipment and customer care. Bayview supplies all installation materials and backs every installation with our lifetime labour warranty, regardless of which crew completes your project.
Will I need to repaint or replace my interior trim?
That depends on the installation method and the condition of your existing finishes. Some projects preserve the interior trim, while others require new casing or touch-ups to surrounding surfaces. Confirm whether trim, painting, and finishing work are included in your quote.
What happens if damaged or rotting wood is discovered during installation?
Concealed damage may only become visible after the existing window or door is removed. The affected area should be assessed to determine what repairs are needed before installation continues. Before work begins, ask how additional repairs would be explained, priced, and approved.
What is the difference between a full-frame and an insert window replacement?
A full-frame replacement removes the existing window frame and allows the surrounding opening to be inspected. An insert replacement fits a new window within a suitable existing frame. The appropriate method depends on the frame’s condition, the opening, and your goals for appearance and performance.
How long does a window installation take?
Most of our window installation projects are completed within one day, however, some installs can take several days. It all depends on what your needs. For example, a complete bow or bay window could take between 3-5 days to complete.
How should I prepare my home for an installation?
Here are a few steps that will help us finish the project quicker, cleaner and more efficiently:
Remove all window treatment including blinds, curtains and curtain rods
Try to remove furniture away from windows that are being replaced
Please clear your driveway for installation vehicles and to allow us to move materials safely
Please disarm security alarms
Please ensure that someone is present at home in order to allow our installers access to your home
If you have any specific instructions regarding entrance to your home or property, please inform our installers when they arrive
How messy will my house get?
We try our best to leave your home as clean as it was before installation, however, our window and door removal process includes the use of power tools that may cause the spread of light dust throughout the house.
We use drop cloths to protect work areas and traffic paths. Where possible we close doors to prevent the spread of dust.
We remove and dispose of all unused materials and waste
How long does it take to install an entry door?
A typical entry door installation will take 2-4 hours to complete. It all depends on the requirements.
What happens to my old windows and doors?
Your old windows and doors along with any other waste materials from the project will be removed from your property and properly disposed of, or recycled.
Warranty
Many local companies claim to have the best warranty in the business, what about Bayview Windows?
Bayview Windows offers some of the best warranties on their products and on labour. But please, don't take our word for it. If you want the best warranty in the business do your homework, every company is different.
Can a Bayview Windows lifetime window warranty be transferred to new owners if we sell our house?
Absolutely! Our North Star and Del windows are transferable, as is the Bayview Windows Labour warranty
Contact Bayview Windows for details.
What makes North Star colour windows better than the competitions?
Typically vinyl window manufacturers use two different types of processes to add colour to the exterior and interior of their windows, vinyl paint, or vinyl laminate. Both processes produce beautiful results however, differences are often reflected in the colour warranty. North Star windows offer a 20-year warranty on their colour windows. Few window manufactures nationally can offer such an outstanding warranty.
What should I do if there's a problem with a Bayview Windows installed window or door?
If you have any problems with a Bayview Windows installed window or door. Please call us right away, so we can schedule a meeting at your home. There is no charge for us to come out to see you, and in most cases, you are covered by our product and labour warranty.
Financing
When is the final payment due?
Final payment is due upon completion of your window or door installation. Once the work is finished, we’ll review the completed installation with you and answer any questions before collecting the remaining balance.
The Home Trust financing program offers amortizations for up to 15 years, with unsecured, convenient monthly payments and rates as low as zero percent. You can even apply online.
Do you price match?
We do not offer price matching, but we’re happy to review your quote and see whether there’s room to improve our pricing. Any adjustment depends on the project, products and installation requirements, while maintaining our standards for quality and workmanship.
Is a down payment required to secure an order?
Yes, we require a 15% to 20% down payment on all windows and doors. Payable by cheque or by credit card. Call us for more details.
Oh, and by the way!
Still have questions about replacing your windows or doors? Our Insights blog brings together a wealth of information, with answers to many common homeowner questions. Use the search function in the top menu to find topics that interest you, or contact Bayview Windows for guidance tailored to your Ottawa-area home.
