COVID-19 Update

We are continuing to monitor the COVID-19 situation and will be making updates when new guidelines and restrictions become available.

Requests for quotes

We continue to accept RFQs which will be placed sequentially in our quoting queue.

Administrative office

Our administrative office is now open.

In-home quotes & inspections

In-home quotes and inspections have resumed.

For the safety of all involved, our in-home quoting will be subject to a stringent screening process. If you or any member in your home faces a compromised immune system, please advise us when requesting a quote, as we may be able to prepare your quote remotely.

Our employees will continue to use a mask, sanitize their hands, and wear gloves (upon request) before entering a home to take measurements and while addressing questions.

Installations & scheduling

We have resumed all installations. Please note that as a result of the provincial lockdown, we have a backlog of scheduled installations.

Installations will subject to a screening process before any of our personnel are allowed to visit or enter a home. We have communicated best practices for protecting customer and employee health, and have issued masks, hand sanitisers, latex gloves, and cleaning supplies to our employees.

We have also encouraged our staff to wear masks and gloves in customers’ homes when requested by the homeowner.

Showroom appointments

Our showroom is now open and available by appointment only. No more than two non-employee persons are allowed in the shop at one time. People entering the shop are required to undergo a quick screening, and masks must be worn at all times.

For everyone’s protection:

• We have an automated temperature reading machine at the door. Persons with elevated temperatures are not permitted in the showroom.
• We have a limit on visiting persons allowed in the showroom (appointments recommended).
• Hand sanitiser and masks available at the door (masks are mandatory).
• Physical distancing is required from all showroom occupants.
• On-site sanitation involves the cleaning of door handles, displays, and bathroom facilities.
• Plexiglass partitions have been placed in high contact areas to separate staff and visitors (reception and meeting rooms).

Policies and Procedures

We have policies and procedures in place for our employees and contractors that conform to the standards set out by the Government of Ontario and the Infrastructure Health & Safety Association (IHSA) regarding:

• Monitoring and ensuring the good health of our staff
• Reporting employee illness
  
• Tracking workforce activity
  
• Encouraging staff meetings outdoors

Moving forward

We wish good health and safety to all our customers, employees, partners, and their families.

Thank you for your business, patience, and consideration as we try to keep up with the demand for our products and services.

Rob Fenn, President, Bayview Windows.