As a family owned and operated Ottawa window and door replacement company, the work, and the way we do it is a reflection of who we strive to be as a window supplier and installation company. Our commitment to exceptional service at every step of the installation process and our mission to satisfying every one of our customers is key to our success.
I would like to thank you and your team for a job well done installing my windows. I am very satisfied with the North Star windows and looking forward to the benefits they will provide this winter. The picture window is much enjoyed and well worth waiting for. A special compliment is in order for your installation team. Even their cleanup made it worthwhile to have them do the install instead of me trying to do it myself. I will happily tell my friends of the job you have done and wish you the best.
I would like to thank the Bayview Windows installers for an excellent and professional job that was done for our front entrance door. They did a terrific job and are complemented for their work.
Reason for this note is to first of all thank Bayview Windows and particularly the two installers who "did the magic" at our home yesterday! Both these gentlemen were most efficient, knowledgeable and practiced "good housekeeping" even better than my wife! (Don't breath a word of this to her!).
These pros really knew what they were doing and were most courteous and it was a pleasure to have them here doing our installation. I can assure you that when the time comes to change any or all our other windows that we will certainly be calling on you folks at Bay view again!
The fact that your installers were here when you said they would be, completed when you said they would be, and left a neat and tidy work site, speaks very highly of your firm. The apparent quality of the installers' workmanship is evident. Should you require any recommendations to any prospective clients, I would be more than happy to assist you.
The North Star product stands tall on their own, as do a few other brands. However, any quality product will not meet expectations when coupled with poor service and/or installation craftsmanship. Bayview Windows showed interest in my project (when many others did not), and excelled at customer service and satisfaction. This was demonstrated by their being flexible with installation arrangements (as part of a larger renovation), timely responses to emails, owning up to any detected deficiencies, and resolving issues in a very cooperative manner.